How Can We Help You?
If you need help with an Eldergym® product, you're in the right place
To send me a question, just fill out the simple contact form below and I will do my best to get back to you as soon as possible.
How do I order?
Add to Cart: Click on “Add to Cart button” above.PayPal: Click on PayPal button. Credit Card: Click the Credit Card button. Use your Visa, MasterCard, Discover or American Express. NOTE: If you sign up to PayPal or already have an account, your DVDs will be shipped to the address on your PayPal account. To pay with PayPal and ship to another address, add another address in your PayPal account.
Where do you ship to?
The DVD’s are shipped to any location in the USA and many foreign countries with a reliable postal system. Here is the complete list of Countries. Sorry if yours is not on the list. If your country is not on the list, email me at the contact page and I will tell you if it is possible and what the cost estimate will be.
Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Republic Of Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Republic Of Serbia, Singapore, Slovak Republic, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vatican City.
Will your dvds work in my DVD player?
EASY answer: If an American made movie dvd (made for the American and Canadian market) displays on your TV, then the dvd’s will work. If they don’t display you will need to get help to program your player and TV to display movies for the American market.HARDER technical answer: The DVDs are locally produced in NTSC format and DO NOT have a regional security code like movies. USA and Canada TV’s need NTSC formatted signals for display. Outside the USA and Canada TV’s need PAL formatted signals. Most modern DVD players will play NTSC DVDs and PAL formatted dvd’s, and can convert NTSC format to PAL format for a PAL TV, and that includes many of the small, portable players. So will most newish TV sets,(2000+) though you may have to call up the menu system and select an NTSC option. Older TV’s outside the USA and Canada must have PAL formatted input, which needs to be converted by the dvd player or converter box from NTSC to PAL.
Do your DVDs have closed captioning?
The Complete Senior Fitness DVD’s = No captioning
Chair Workout Program DVDs = Yes, captioning.
Balance Program DVDs Yes, captioning
Why are your dvds only 30 minutes long?
When I instruct a senior exercise class in person, they will run about 50 to 60 minutes. This is mostly because of the time, effort, and money involved in attending a formal exercise class. At home, 30 minutes is more appropriate. Not too long, and not too short. You can get a fine workout in 30 minutes. It allows you to plan your day much better. Each DVD has just the right amount of stretching and strengthening.
When I made these DVDs, I realized seniors would watch them regularly. For this reason, I avoid excess conversation and just get right to work. I planned every exercise, so that you would get a well-rounded routine, all in 30 minutes.
I don't want to use Paypal
When you check out you will have the option to use PayPal or a regular credit card. This includes Visa, MasterCard, American Express, Discover.
Do you ship to the UK and Europe?
Yes. The DVDs are shipped automatically from the manufacturer in Nevada when ordered to many countries in the world that has a reliable postal system. It may take 2+ weeks to get there but it will arrive. See the full list in the question above.
I changed my mind. Can I cancel my order?
I usually send the orders in every night. Send me an email if you change your mind and I will cancel your order unless I have already pushed the send button. The dvd ordering process is automated. Once they are ordered, they are shipped from the publisher/manufacturer in Nevada and I am not able to cancel the order. If this happens and you still want to cancel your order, you can keep the DVDs and I will refund your purchase price. I usually recommend donating the DVDs to another senior or to a senior center.
I want to send this program to my parents, what should I do?
You can order the program for another address. I will send the follow-up communication to the email address you include. When ordering using PayPal, make sure you add the address to your PayPal account so that it doesn’t get shipped to your home. I would also make sure they have the exercise props for that particular video.
How do I access the members area?
You can find the login tab on the left column of the page.
How do I get to the membership area to join?
Locate the Join Now tab on the main menu at the top of the page.
How do sign up for the membership program?
Just click the "Get started" button to start your membership. You will be taken to PayPal to enter your purchase information. After your purchase you will be redirected back to eldergym.com to create your username, password, and start accessing all the videos!
What are the steps to joining?
- Just click the "Get started" button to start your membership. You will be taken to PayPal to enter your purchase information. After your purchase you will be redirected back to eldergym.com
- You will then be presented with the registration page. Fill out your User name, email address, first name, last name, display name, and password.
- Once you are done filling out the registration form, you can then sign in and start watching all the videos on eldergym.com
- If you need to redo anything, just send me a note above and I will reset your membership. Don't worry, it WILL work. You can then sign in from any device. Just go to eldergym.com and sign in to the membership area.